**Please note that due to the Coronavirus we are having delays with packaging, as well as our mail carrier delivery times. It may take an additional 7-14 days for your order to arrive. Thank you so much for your patience**
Due to us holding products in a variety of locations across the globe, mainly the USA and UK, some products will have different delivery times.
Most items are delivered to the US within 4-7 days via USPS or Royal Mail, however some may take longer. Please refer to the product page for individual shipping times.
We do not have control over customs and are therefore not able to be responsible for delays that may occur. Tracking information will be made available to you as soon as it is made available to us.
Delayed delivery - in very rare instances, packages may take longer than the stated expected time frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. In such cases, we will ship out a new package if there are no tracking updates for more than 30 days.
This may especially be true during the busier holiday seasons at the year's end (November to December months), during promotions or other instances.
We are proud to be an innovator in the shipping market. We aim to have orders processed & shipped within 24 hours. However please note that due sometimes shipping may take a few days due to promotions, or unseen growth.
CANCELLING AN ORDER
Once an order is placed, we will not be able to cancel it after 48 hours as your order might have already been processed.
Please do drop us an email at email@example.com as soon as possible if you'd like to cancel an order that you have just made.
Even in the event of a cancelled order / refund, we will still plant your tree.
We are not responsible for any packages returned to us as refused, unclaimed, deliverable, or because of incorrect or insufficient address.
If you notice an incorrect or insufficient address when receiving the confirmation email, email us back as soon as possible at firstname.lastname@example.org as a reply to your order confirmation email with the updated details.
Once we process the order we are not able to change the address and we are not to be held responsible for incorrect or insufficient address.
CUSTOM / DUTY FEES
Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions; customs agents may delay delivery of some packages.
In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on back order
- Weight restrictions for regular shipping imposed by the post office
- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)
Due to high volume in sales during the months of October, November and December, we ask that you remain patient. Our customers are important to us and we strive to make you happy. With that said shipping times may take longer than expected, but we guarantee that you goods will come and you will remain a loyal customer. Thank you.